Here is what people have to say about our team at Villa St. Francis. We would love to offer you the same great experience, so give us a call today!
February 15, 2010
Dear Villa St. Francis Staff,
It is always a wrenching decision for a family to determine that their loved ones are no longer capable of safely caring for themselves in their own home. It is a decision fraught with guilt and sadness.
Those feelings dissipated for our family on a weekly basis as we watched Dorothy Danko thrive at Villa St. Francis. From the time she arrived at Villa, she gained weight, received therapy, made friends, and quickly improved in both mental and physical strength.
Our whole family marveled at the kindnesses she received and the effort staff made to draw her into the workings of the Villa Community. She was encouraged to go to Mass, play Bingo, decorate the Christmas tree and attend meetings in which residents could voice their suggestions. Villa became her home.
It was not, however, until her final illness that our family understood the full extent of the dedication and love Dorothy received at Villa. For the most part, our family "lived" at Villa with her from the middle of January until her passing on February 1, 2010. We were awestruck by the professionalism measured with tenderness in the care she received.
Staff who knew her, but were no longer working with her, stopped by with words of encouragement. The religious group offered prayers and consolation to us all. The nursing and support personnel fought Dorothy's pain with a vengeance while treating our mental anguish as well. No question was ever dismissed, no request ever forgotten.
The entire Villa family became involved in her care and ours. The sick room was warmed by one person and then another sharing happy memories with us. One staff member purchased a piece of pie to entice Dorothy to eat while another sang at her bedside. Volunteers made visits and reminisced with us. Our family was offered food, drink, and comfort every hour of our long days at Villa. It became very obvious that Villa employees had an attachment to Dorothy that was more than their job. Our family began to feel that we were comforting staff who were saddened by her decline.
Our request to all of you who care for the elderly is to stop by to read this letter on the days when your job seems thankless. Please know that your efforts affect others in ways you will never realize and that the kindness in your touch comforts not only the body but the spirit as well.
God Bless You All,
I want to commend all your staff on 600 hall side on Saturday, November 1, 2008.
We had just removed my mother from a very bad situation and her condition was very unstable. As soon as we walked through the doors staff immediately came up to here and welcomed her back and brought a smile to her face. Her demeanor improved instantly since she felt that she was back in a familiar and caring surroundings.
I want you to know that Emmy, who was not the 600 hall nurse, stepped up immediately and took my mother to her room, changed her sheets, made sure she had a meal sent down immediately and made my mother, and us, feel relieved. Georgette came in right away and started tending to my mother and sent Margaret (the evening supervisor) down to talk to us.
I know that I am leaving out some names but all the staff that was at the 500 thru 800 hall desk was very helpful in getting my mother settled in. When I left that evening, I left With the knowledge that that my mother was safe and well cared for. When I returned the next morning, I found this excellent care continuing.
It is difficult to leave loved ones in someone else’s care. However, I have found that the family members I have in the care of the staff on 500 thru 800 halls are capable, caring, and compassionate hands and as the person responsible for overseeing their care I can leave Villa Saint Frances with the confidence that my loved ones are being cared for in the best possible way.
Thank you,
I don’t think words could ever express my gratitude for the loving care you gave my mother.
Everyone was involved, from the front office, through the nursing staff, social services, the kitchen staff, the volunteers and even the cleaning crew. I will miss coming through the front door, being greeted by smiling faces, being waved at by Misty and the Office staff.
Often, as I walked down the hall, Rose would pop out of the kitchen and say “Your mother ate all her oatmeal today.” Then I would see the volunteers Frank or Sharon or sister, and they would say “Your mother is really doing well today.” Then Linda was out in the hall, she would hug me and say “Your Mother is doing really well today.” I passed by the nurses station to hear Debbie, Patrick, or Margaret or any one of the nurses aides would say “Your Mother is having a good day.” And lastly, Barbara, the cleaning lady would spy me and say “Your mother is doing well today.” Even the young people would check on her frequently. So, by the time I reached mother, I knew what to expect. I HAD THIS WONDERFUL ARMY OF ANGELS WATCHING OVER HER.
I can’t name all your names, but each and every one of you are in my thoughts and prayers. Many blessing on you and yours.
Loving daughter of Kleada, aka “Sweet Pea",
When the painful decision was made that “home” was not the safest environment for my father, I began the quest to find a facility that would meet his needs. My goal was to find a place that would provide the medical, emotional, and social care that would support a positive quality of life for my dad. I wanted him to be safe and treated with dignity. Villa Saint Frances has “filled that bill” My dad participated in physical therapy that has allowed him to be more mobile and sure on his feet.
Everyone is responsive and willing to listen to our needs and request. The friendliness is so appreciated. His medical needs are quickly addressed. Cleanliness seems to be a huge priority as does patient emotional well being. The qualified staff allows me to have the peace of mind, knowing my dad is in a good place.
Thank you all very much!
